Confronto completo
Yakuma vs Salesforce
CRM platform with recently acquired POS capabilities (PredictSpring, 2024). Salesforce is a CRM company, not a POS company.
Scopri il confronto completo tra Yakuma e Salesforce su ogni aspetto importante per la tua attività.
Confronto completo delle funzionalità
| Dimensione | Salesforce | Yakuma |
|---|---|---|
| Core business | CRM-first company. POS is a recent addition via PredictSpring acquisition (September 2024). Salesforce's DNA is customer relationship management, not retail operations. | POS-first company since 1999. Our entire architecture, roadmap, and expertise is built around point-of-sale and retail operations. |
| Data ownership | Vendor-owned cloud. Your data lives in Salesforce's infrastructure, deeply tied to their ecosystem. | Customer-owned infrastructure. Your data, your servers (on-premise, private cloud, or your cloud account). |
| Deployment model | Cloud-only. No option for on-premise or private cloud deployment. Requires constant internet connectivity. | On-premise, private cloud, or customer cloud. You choose where your systems run. |
| Cloud provider choice | Salesforce-imposed. You use Salesforce's cloud infrastructure with no alternatives. | AWS, Azure, GCP, or customer choice. Deploy on your preferred cloud provider. |
| Exit strategy | Extremely difficult. POS is tightly coupled with Salesforce CRM ecosystem. Leaving means replacing your entire customer management stack. | Full data ownership and portability. Export everything, switch anytime, no data hostage. |
| IT governance | Enterprise-capable but requires full Salesforce ecosystem buy-in. Cannot run independently of Salesforce cloud. | Designed for enterprise IT policies. Full compliance with corporate security, data residency, and governance. |
| Architecture | Cloud-dependent. POS requires constant connection to Salesforce cloud. Designed as an extension of CRM, not as a standalone retail system. | Offline-first. Each store operates fully independently. Syncs when possible, never blocks when not. |
| Offline operation | Limited. Basic offline mode available but full functionality requires cloud connection. Not designed for unreliable connectivity. | Fully operational. Complete POS functionality without internet including inventory, promotions, and all workflows. |
| Kitchen & expo offline | Cloud-dependent. Kitchen displays and order management tied to cloud services. | Always on (LAN). Kitchen displays work on local network, never depend on internet. |
| Store autonomy | Low. Stores depend on Salesforce cloud infrastructure to function properly. | Full. Each store operates as independent unit, syncs centrally when connected. |
| Franchise support | CRM-centric approach. Not designed for franchise-specific POS governance and multi-owner operations. | Native franchise architecture (franchisor/franchisee separation, multi-owner networks). Read more → Franchise POS |
| Hotel & Airport Operations | Not supported. Cannot integrate with hotel PMS systems for room charging or airport authority systems for compliance reporting. | Native integration with hotel PMS (room posting, guest identification) and airport compliance (boarding pass handling, authority reporting, revenue sharing). Read more → Regulated Environments |
| POS expertise | New to POS (2024 acquisition). Salesforce's core competency is CRM, sales automation, and marketing cloud—not retail operations. | 25+ years of POS expertise. Deep understanding of retail and hospitality operations, fiscal compliance, and multi-location management. |
| Hardware freedom | Partner-provided hardware. Requires approved devices and iPads. No proprietary manufacturing but limited hardware flexibility. | Works on any Windows PC (any version). Complete hardware freedom. |
| Payment processor lock-in | Flexible payment options through Salesforce Commerce Cloud integrations. | 100% payment processor agnostic. Use any acquirer, negotiate rates directly, switch anytime. |
| Ecosystem dependency | High. POS works best when combined with Salesforce CRM, Marketing Cloud, Commerce Cloud, and Service Cloud. Standalone POS usage is suboptimal. | Zero ecosystem dependency. Yakuma works standalone or integrates with any CRM, ERP, or marketing platform you choose. |
| Customization | Extensive via Salesforce platform but requires Salesforce development expertise. Custom POS features depend on Salesforce's roadmap. | Unlimited custom development included. Build any workflow, screen, integration, or automation your business needs. |
| Native apps | Standard PredictSpring apps. Custom native app development requires Salesforce Mobile SDK. | 100% custom native apps for iOS and Android, plus hybrid apps for faster complex implementations. |
| Smart-watch & Smart-TV apps | Not available. Salesforce focuses on traditional CRM channels, not wearables or smart displays. | Native apps for Apple Watch, WearOS smart-watches, and Smart-TV displays for kitchen screens and digital signage. |
| Source code protection | No source code access. Complete dependency on Salesforce platform and roadmap. | Full source code deposited with a public notary, ensuring business continuity and technology independence. |
| CRM integration | Native Salesforce CRM. Excellent if you're already a Salesforce customer, but forces CRM choice. | 100% CRM agnostic. Integrate with Salesforce, HubSpot, Microsoft Dynamics, or any CRM without POS lock-in. |
| Total cost of ownership | High. Salesforce licensing is enterprise-priced. Full value requires multiple Salesforce clouds (CRM, Commerce, Marketing, Service). | Predictable per-location pricing. No ecosystem tax. Pay for what you use. |
| Operating systems | iOS-focused (PredictSpring). Limited Android support. | POS runs on any Windows version. Mobile and tablet apps work on iOS, Android, and any platform. |
Perché scegliere Yakuma invece di Salesforce
Progettato per il globale
A differenza di Salesforce, Yakuma è stato costruito fin dall'inizio per operazioni multi-paese con tasse, valute, lingue e requisiti fiscali diversi.
Personalizzazione profonda
Crea i tuoi flussi di lavoro con scripting e configurazione. Non aspettare le roadmap dei vendor per ottenere le funzionalità di cui la tua azienda ha bisogno.
Nessun vincolo al fornitore
Scegli il tuo hardware, provider di pagamento e integrazioni. Yakuma funziona con quello che hai, non con quello che vendiamo.
Piattaforma multi-settore
Retail, ristoranti, saloni, biglietteria e altro su un'unica piattaforma. Non serve avere sistemi separati per diversi tipi di attività.
Confronta Yakuma con altre soluzioni POS
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